About Mystery Shopping
Mystery shopping is a method of testing the quality of services. It’s used to test the quality of products, customer service, or employee performance. The primary goal of secret shopping is customer satisfaction, which leads to growth and retention of business. Satisfied customers will tell their friends about their experience, while unhappy customers are more likely to leave negative reviews online or even switch companies altogether. Mystery shopping helps businesses track these trends and take corrective action where necessary.
- Customer Satisfaction
- Brand Awareness
- Technical Operations
- Competitor analysis
Process
How do we do different analysis
Acquiring Data
Collection, cleaning and sorting of Data
Processing Data
Using advanced statistical tools Data is Analyzed
Presenting Research
Research findings are properly Visualized and Presented
Our Services
